Shipping

$5 flat rate shipping on all orders

Once your order has been received and processed, you will receive a tracking number for your parcel.

For further order assistance, please email us at hello@power5.com.au

Your LocationApproximate shipping time
Adelaide 1 to 2 business days
Albury 1 to 2 business days
Bendigo Same or next business day
Brisbane 2 to 5 business days
Bundaberg 4 to 7 business days
Cairns 4 to 7 business days
Canberra 1 to 2 business days
Central Coast 1 to 2 business days
Coffs Harbour 2 to 5 business days
Darwin 3 to 10 business days
Geelong Same or next business day
Gold Coast 2 to 5 business days
Hobart 3 to 5 business days
Launceston 3 to 5 business days
Mackay 4 to 7 business days
Maryborough 4 to 7 business days
Melbourne Same or next business day
Newcastle 1 to 2 business days
Northern Rivers 2 to 5 business days
Perth 5 to 10 business days
Port Macquarie 2 to 5 business days
Rockhampton 4 to 7 business days
Sunshine Coast 4 to 7 business days
Sydney 1 to 2 business days
Toowoomba 2 to 5 business days
Townsville 4 to 7 business days
Wollongong 1 to 2 business days

Refunds

What happens if I change my mind on an order?

You can choose a 100% refund or a store credit of the product purchase price you paid. You will need to pay for postage back and will not receive a a refund on shipping charges.

If we receive a return or exchange with damaged packaging, then a restocking fee will be charged.

What happens if I receive damaged product?

Please contact hello@power5.com.au and we will assist you.

What is the return processing times?

For change of mind or damaged goods, please contact hello@power5.com.au

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 to 4 days. 

Late or missing refunds: (if applicable)
If you believe you haven’t received a refund yet, first check your bank account, paypal or credit card statement again. 

Then contact the relevant financial institution. It may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@power5.com.au